Terms of service
Terms of Service
These terms apply when you use this website or buy from Kolda ("we", "us"). By placing an order you agree to them.
1. Products
The Kolda ShiftLock™ Ice Sleeve is a reusable cold therapy sleeve for tired, sore feet after work. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition. Don't use it on numb skin, broken skin or if you have poor circulation, diabetes-related foot problems or Raynaud's, unless your doctor says it's okay. Use it for about 20 minutes at a time, and stop if your skin becomes painful, numb or very red. If pain continues, see a doctor or physical therapist.
2. Prices and payment
Prices are shown in your local currency and include any GST or VAT charged at checkout. We may change prices or offers at any time, but not on an order you've already placed. If we list something at the wrong price by mistake, we'll contact you before shipping and you can choose to cancel for a full refund.
3. Orders
An order is accepted when we send your shipping confirmation. We may cancel an order (with a full refund) if an item is unavailable or we suspect fraud.
4. Shipping, returns and refunds
See our Shipping Policy and Refund Policy, which form part of these terms.
5. Offers
Deals such as Buy 1, Get 1 50% Off and Buy 2, Get 2 FREE apply to the product bundles shown on the site and can't be combined with other discount codes unless we say so. Countdown timers show when the current offer price is held.
6. Reviews and content
Customer reviews show the experience of individual customers. Results vary from person to person.
7. Liability
To the extent the law allows, we're not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under consumer law, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act, the UK Consumer Rights Act, or US and Canadian consumer protection laws.
8. Privacy
How we handle your information is set out in our Privacy Policy.
9. Governing law
These terms are governed by the laws of Queensland, Australia, without taking away any protection given to you by the law of the country you live in.