Refund policy

Refund Policy

We want you to be happy with your Kolda sleeves. This policy explains exactly when we refund, so please read it before you order.

1. 30-Day Guarantee (change of mind)

If you're not happy with your sleeves, you can ask for a refund within 30 days of delivery (the delivery date shown on tracking). To qualify:

  • Email support@trykolda.com within the 30 days with your order number.
  • Wait for our return instructions, then send the sleeves back within 14 days of our reply, using a tracked service. Items sent back without contacting us first can't be refunded.
  • The sleeves must be clean, undamaged and complete (all sleeves in the deal). Bundle deals (Buy 1, Get 1 50% Off and Buy 2, Get 2 FREE) are refunded as a full set at the price you paid. We can't refund part of a bundle.
  • Return postage is paid by you. Original shipping and Shipping Protection are not refundable.
  • One guarantee refund per customer and household.

We refund to your original payment method once your tracked return is received and checked. Your bank can take 5–10 business days to show it.

2. Defects (12 months)

If a sleeve has a genuine manufacturing defect within 12 months of delivery, we'll refund it or send a replacement, whichever you prefer, at no cost to you. This includes a rip, tear, split seam or gel leak that happened during normal use as described in our instructions.

To make a defect claim, email us your order number and clear photos or a short video showing the defect. We may ask for the item back. If we do, we'll pay the return postage.

The following are not defects and aren't covered:

  • Normal wear and tear, such as fading, pilling, stretching over time, or surface marks from regular use.
  • Damage from misuse, including cuts, punctures, pet or chew damage, contact with sharp objects or tools, overstretching, wearing it while walking or working, or overheating (microwaving beyond the instructions or using boiling water, an oven or a direct heat source).
  • Damage that was done on purpose, or after the item was altered.

3. Damaged, wrong or missing items

If your order arrives damaged, wrong or incomplete, email us within 7 days of delivery with your order number and photos. We'll send a replacement or refund it, including shipping. No need to send anything back unless we ask.

4. Lost parcels

See our Shipping Policy. Orders with Shipping Protection are reshipped or refunded if tracking confirms they're lost or stolen.

5. Before a chargeback

If something's wrong, please email us first. We reply within 1 business day and most issues are fixed the same day.

6. Your legal rights

Our goods come with guarantees that can't be excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, the UK Consumer Rights Act and the Consumer Contracts Regulations (UK customers may cancel within 14 days of delivery), and the consumer laws of your US state or Canadian province. Nothing in this policy takes away those rights. If there's a major failure, you're entitled to a replacement or refund under those laws.