Shipping policy

Shipping

We ship to Australia, New Zealand, the United States, the United Kingdom and Canada. Every order is fully tracked.

Costs

• FREE tracked shipping on Buy 1, Get 1 50% Off, Buy 2, Get 2 FREE, and any order of 2 or more sleeves.
• Single sleeve orders: a flat standard tracked shipping rate, shown at checkout in your currency before you pay.

Timing

• Processing: orders are packed within 1–3 business days.
• Delivery: usually 8–15 business days after dispatch, depending on where you live. Black Friday and holiday periods can add a few days.

Your sleeves are sent from our fulfilment partner's warehouse. Your tracking link is emailed to you as soon as the order ships. Tracking can take 2–4 business days to show its first update.

Customs and duties

Any GST or VAT charged at checkout is included in what you pay. If a customs or import charge is ever asked for on delivery, email us before paying it and we'll help.

Lost or damaged parcels

If you added Shipping Protection and your parcel is lost, stolen or arrives damaged, email us and we'll reship it or refund you. Without Shipping Protection, we'll still help you chase the carrier. If tracking shows no movement for 15 business days, contact us.

Wrong address

Please check your address at checkout. Email us within 12 hours of ordering to change it. Once an order has shipped, we can't redirect it.

Questions: support@trykolda.com